At Petitchampi, we are committed to providing high-quality products to our customers. If you receive a damaged, contaminated, or defective product, we will exchange it for a new one at no additional cost to you.
Conditions for Exchange:
- The product must be reported within 30 days of receipt.
- A copy of the original receipt or proof of purchase must be included.
- The product must be in its original condition and packaging.
- The damage, contamination, or defect must not have been caused by improper storage or handling.
To initiate an exchange, please contact us at email@example.com. Our customer service team will provide you with instructions on how to return the product and receive a new one.
Refunds are not available for products that are exchanged for a new one.
- Custom orders or special requests are not eligible for exchanges.
- Products that are damaged due to improper storage or handling are not eligible for exchanges.
If you have any questions or concerns, please don't hesitate to reach out to us at firstname.lastname@example.org. We are here to help and ensure your satisfaction with our products.